FAQ & Contact

Frequently Asked Questions

Yes, all our Apple Watch bands fits Series 1, 2, 3, 4, 5, 6, 7 & SE Apple Watch models.

My watch strap is based in the uk, in the county of Suffolk. Wherever you are in the world you can treat yourself to a Watch band design in the UK. 

Do we ship Internationally?

  • Yes, we offer worldwide shipping! 


Shipping times:

  • United Kingdom orders take 2-3 business days to be delivered to you and we ship within 1-2 business days.
  • International orders take 7-15 business days to be delivered via Royal Mail and we ship within 1-2 business day.
  • Shipping time might vary depending on location, shipment method and other factors.


Shipping cost:

  • All orders come with free standard shipping.

Does My Watch Strap Guarantee its products?

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email support@mywatchstrap.co with the subject 'Returns' and include your order number, name and the reason for the return.
  • Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
  • For more info about returning for an exchange or refund please go here>

HOW CAN I CONTACT YOU?  

Hopefully, you'll find the answer you need from one of the articles we have on our help centre, but if you need a little help or want to say hello, click the chat icon found at the bottom right of this page. *Please get in touch through ONLY ONE method of contact as contacting through multiple channels for the same query may delay response times for you and other customers.   

WHAT IS YOUR CONTACT EMAIL? 

You can contact us via our email: support@mywatchstrap.co Make sure to use .co not .com, as we wouldn't be able to receive your email :( 

DO YOU HAVE A LIVE CHAT? 

YES, we have a Live Chat is available on the website in the bottom corner. We use apple business chat for iOS users. A standard chat shows for other users.  

WHERE ELSE CAN I CONTACT YOU GUYS? 

You can fill out a contact page which is located at the bottom of the FAQ & Contact page on our website.    

WHY DOESN'T MY WATCH STRAP HAVE A PHONE NUMBER?  

My Watch Strap does not have a call centre, and we're not set up to handle high volumes of phone calls. The My Watch Strap brand was built online, including our customer support. Though you may receive an automated response every once in a while, all channels are manned by human staff who are eager to help you out quickly and efficiently.   

WHAT INFORMATION DO I NEED TO PROVIDE YOU?  

Be sure to INCLUDE AS MUCH INFORMATION AS POSSIBLE, e.g./ order number (#12345), email address, pictures, etc. This will allow us to answer any questions you have as quickly as possible.

Hopefully, you'll find the answer you need from one of the articles we have on our help centre, but if you need a little help or want to say hello, click the chat icon found at the bottom right of this page. *Please get in touch through ONLY ONE method of contact as contacting through multiple channels for the same query may delay response times for you and other customers.   


My Watch Strap does not have a call centre, and we're not set up to handle high volumes of phone calls. The My Watch Strap brand was built online, including our customer support. Though you may receive an automated response every once in a while, all channels are manned by human staff who are eager to help you out quickly and efficiently.   

Be sure to INCLUDE AS MUCH INFORMATION AS POSSIBLE, e.g./ order number (#12345), email address, pictures, etc. This will allow us to answer any questions you have as quickly as possible.

Shipping times:

  • United Kingdom orders take 2-3 business days to be delivered to you and we ship within 1-2 business days.
  • International orders take 7-15 business days to be delivered via Royal Mail and we ship within 1-2 business day.
  • Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

  • Orders over £19 will have free shipping (Uk only).
  • Orders under £19 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.  

Let's start at the beginning. Goods - such as the mywatchstrap products you buy - can't simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into. 

If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities, so mywatchstrap isn't involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty. 

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

My Watch Strap currently ships all orders from the UK so all customers ordering from the United Kingdom won't need to pay customs duty. 


Other countries customs duty with vary depending on your location. 

Yikes. If, for whatever reason, you refuse the customs fee and the parcel is returned back to mywatchstrap, a shipping and handling fee may be deducted from your refund. If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order!

Good question. Sales Tax - also known as VAT or GST depending on where you live - is a tax charged on the supply of goods or services. My watch strap is generally registered for Sales Tax in all of the countries it ships to, so we'll charge you the Sales Tax as part of the checkout process. We collect Sales Tax from you on behalf of the local tax authorities. We then pay this over to the local tax authority, so we don't keep any of the money for ourselves.

We have an 14 days money back guarantee, items must be delivered back to us within the 14 days for a full refund.


We have an exchange policy of 30 days which means you can exchange your item or receive store credit. Items must be returned within the 30 days. 


We highly recommend sending the items back tracked, as the buyer is responsible for returning the item and cost. 


To find our full return policy click here :)

If you're in the UK, you can request an exchange via email, which you can find on our contacts page. Unfortunately, if you're based anywhere else in the world we're currently unable to offer exchanges, but this is something we're working hard to make possible! We do have a pretty quick turnaround with refunding items, so you won't be waiting long for your refund! For more information, please check out our Returns page.

You're still waiting on your refund, right? We know this can be annoying! Depending on the courier & country you're returning your item(s) with, it can sometimes take UP TO 14 WORKING DAYS (excluding weekends & public holidays) to be delivered and processed by our returns team. 

If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.  But if you need to get in touch with Customer Support about your return, please include in your message: 


1. Proof of postage (like a receipt) 

2. The tracking number 

3. Your order number 


We'll then get back to you as soon as we can!