RETURN, REFUND AND EXCHANGE TERMS
Items must be unused and resaleable as new, including undamaged packaging and all included inserts. Failure to do so may result in your refund or exchange being refused. Please ensure to enclose your original invoice as proof of purchase, any item(s) returned without proof of purchase will be refused.
68 Rushton Drive
Suffolk, NR33 8GB
We highly recommend sending your item(s) back to us on a tracked service as the item(s) remains the customers’ responsibility until a signature by My Watch Strap has been obtained. We advise for you to obtain a certificate of postage for your records. You will be responsible for paying for your own shipping costs. Any damage caused to the item whatsoever during transit will remain the customer’s responsibility. Returns will not be accepted on any items damaged in transit or whilst in the care of the customer. Returns must also include a return reason, such as for refund or exchange, so that we can process the return accordingly.
Items must be delivered back to us within 14 days of receipt. Refunds will be issued to the original method of payment or alternatively, a gift card can be issued, should you prefer. A confirmation email will be sent once the refund is processed. Upon receiving this email, please allow up to 10 working days for this to show in your available funds. This may vary depending on your bank.
Express delivery shipping costs (including any shipping option other than the free option) and/or gift-wrapping are non-refundable.
In the unlikely event of there being any signs of a fault developing, this must be reported to us, in writing, before this develops further. If allowed to develop into a more significant issue / the extent of the damage/fault worsens, returns will not be accepted.
Faulty items must be returned to us within 14 days of us first being notified of the fault unless agreed otherwise, by us, in writing.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
If you need us to cancel your order for any reason, please get in touch as soon as you can. Once an order is in our system, it can’t be edited and we can’t usually stop our warehouse from completing the shipping process once it has started, so it’s important that you let us know as early as possible. If we manage to prevent your order from being dispatched, we will cancel it and you’ll receive a full refund. If we’re unable to do so, don’t worry! You can return your order to us using the process above.